FAQs

While meeting with your loved one, we will ask questions and get to know them, their personality, what interests they have, and what is important to them. Then our Registered Nurse will evaluate them for the proper level of care. We will send our caregiver out based on the level of care needed, personality traits, and interests to try to form a lasting relationship.

Both our caregivers and Registered Nurse continuously monitor your loved one’s condition. If there is any change in condition on a physical, mental, or emotional basis, we will contact you, if needed.  It is very simple to change the care plan and update to the level of care needed. We can also suggest care services to help us, whether that be Physical Therapy, Occupational Therapy, Speech Therapy, Hospice Care, etc. and we can review the amount of time based on the needs and increase and decrease as needed.

We can also help there. We have transitioned our clients into these places by assisting them to make friends, continue to provide companionship, or in addition to the care they receive, provide 24 hour service in those facilities.

We will go with and stay with them until you arrive. This is a very important reason to sign our HIPAA agreement, so we can advocate for your loved one in the hospital setting. If you cannot make it there, we can update you with information on your loved one’s condition and stay with your loved one until they are settled into their room, or provide 24 hour service in this setting also, as an advocate for your loved one. During this Covid-19 pandemic, things change all the time, if we can go into the hospital. When our lives return to normal, we will again be able to do this for our clients. This is especially good if you live far away.

We bill twice a month and you can pay by check, eCheck, Visa, MasterCard, American Express, and Discover. We are private pay only and do not accept Medicare or Medicaid. Also, see Payment Options for further information on payment options such as Long-Term Care insurance, Employer- sponsored pre-taxed accounts, Veteran’s Administration benefits, family trust funds, and reverse mortgages.

Our services most of the time, can be deducted from your loved one’s taxes as a medical expense.  Please check with your accountant.  We will at the end of the year send you a statement with our Tax ID # for services paid for that particular year.