Client’s Bill of Rights

The Heartfelt Home Care Client has the following rights while in our care.

The Client has the right to:

  1. Receive considerate and respectful care with consideration of his privacy.
  2. Obtain from caregivers relevant, current, and understandable information concerning his care and service level.
  3. Determine the location of his “home” for care, and may expect to receive reasonable continuity of care in all settings where he needs services.
  4. Know the identity of Heartfelt Home Care employees involved in his care.
  5. Receive a timely response from Heartfelt Home Care to request for service or changes in service.
  6. Be informed of his plan of care, and participate is related decisions.
  7. Participate in the choice of care providers, and may expect a reasonable response for changes in care providers.
  8. Expect the delivery of an appropriate level of care and services within the capacity of Heartfelt Home Care to provide.
  9. Expect that all communications and records pertaining to his plan of care will be treated as confidential.
  10. Expect that Heartfelt Home Care will emphasize the confidentiality of the information when a release is made where review of this information is deemed necessary.
  11. Be informed of any decisions to change his level of service deemed necessary as a result of significant changes in the client’s functional status, diagnosis, or care needs.
  12. Be informed of all related charges for care and services and available payment methods.
  13. Voice grievances and suggest changes in service of caregiver without fear of discrimination or reprisal.
  14. Contact our office at 973-845-6125 for any questions, concerns, or complaints without fear of discrimination or reprisal.
  15. Be informed of any resolutions of concerns or complaints as they are made, but no longer then fourteen business days.
  16. Keep information about how to contact the NJ State home health hotlines which take questions and complaints about NJ state licensed agencies.

(800) 792-9770, 24-hr hotline www.state.nj.us/health/healthfacilities/hotlines.shtml
(877) 582-6995, 24-hr hotline, Office of the Ombudsman for the Institutionalized Elderly

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NJ State License #HPO152900