Frequently Asked Questions

Care Option Questions

Can you help us identify the needs of our loved one? How do we start to know what my loved one’s needs are?
We set up a FREE in-home consultation to discuss and ask questions so we can customize the Plan of Care on the areas of help that are needed. Once you decide that you are interested in our service, we will send a Registered Nurse to do a FREE Assessment of your loved one and the nurse will decide the level of care that is needed. We can start when you need the help! We value the family’s input as to what they see and think the needs are, and we can speak with experience also. Our plans of care continue to evolve as the needs increase. We always try to keep the finances in mind.

How do you decide who should be the caregiver for my loved one?
While meeting your loved one, we will be asking questions and getting to know them,
their personality, what sort of interests they have, and what is important to them. Then our Registered Nurse will evaluate them for the proper level of care. We will send our Caregiver out based on the level of care needed, personality traits, and interests to try to form a lasting relationship.

What if my loved one needs more help?
Both our Caregivers and Registered Nurse continuously monitor your loved one’s condition. If there is any change in condition on a physical, mental, or emotional basis, we will contact you, if needed.  It is very simple to change the care provider in order to respond to an increase in care needs.

What if we decide to go to an Assisted Living, Rehabilitation Center, Nursing Home?
We can help there also. We have transitioned our clients into these places by assisting them to make friends, continue to provide companionship, or in addition to the care they receive, provide 24 hour service in those facilities.

What if my loved one has to go to the hospital?
We will go with and stay with them until you arrive. This is a very important reason to sign our HIPPA agreement, so we can advocate for your loved one in the hospital setting. If you cannot make it there, we can update you with information on your loved one’s condition and stay with your loved one until they are settled into their room, or provide 24 hour service in this setting also, as an advocate for your loved one.

How do we pay for service?
We bill twice a month and you can pay by check, Visa, MasterCard, American Express, and Discover. We are private pay only and do not accept Medicare or Medicaid. Also, see Payment Option Questions for further information on payment options such as Long-Term Care insurance, Employer- sponsored pre-taxed accounts, Veterans Administration benefits, Family trust funds, and Reverse Mortgages.

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